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Refund PolicyGeneral Refund PolicyDefective or Damaged ItemsCustom & Commissioned OrdersExchange PolicyRefund ProcessContact Us

Refund Policy

At Weaves & Trinkets, we take pride in our handmade products and designs and hope that you are delighted with your purchase. However, if you are not completely satisfied, please review our refund policy below.

General Refund Policy

Due to the handcrafted nature of our studio-made pieces, slight variations and imperfections are to be expected and are part of their unique character. For this reason, we do not accept returns or offer refunds on handmade items unless the product arrives damaged.

For curated and ready-made items, including jewellery and select trinkets, we also do not offer returns or refunds unless the item is received in a damaged or defective condition.

If your order arrives damaged, please contact us within 48 hours of delivery at hello@weavesandtrinkets.com

with clear photographic evidence. Upon review, we will offer a suitable resolution, which may include a replacement, repair, or refund where applicable. 

Defective or Damaged Items

  • Notification: If you receive a defective or damaged item, you must contact us within 7 days of receipt. Please provide your order number and photos of the damage or defect.

  • Resolution: Upon verification of the defect or damage, we will, at our discretion, offer a replacement or a refund.

Custom & Commissioned Orders

  • For commissioned work or custom orders, an advance payment or deposit may be required.

  • Deposits and milestone payments are generally non-refundable to cover materials and preparation costs.

  • If a project is cancelled before work begins, any unused portion of the payment may be refunded.

  • If a project is cancelled after partial work is completed (e.g., a preliminary sketch or sample), Weaves & Trinkets may, at its discretion, refund any unused portion of the payment.

  • Once work is completed in full, refunds are generally not available.

Exchange Policy

We are unable to offer exchanges for most items due to the unique and handmade nature of our studio pieces.

For curated collections, including jewellery and select ready-made items, exchanges may be offered subject to availability and approval. Requests will be reviewed on a case-by-case basis.

Refund Process

  • If a refund is approved, it will be processed within 4 working days from the date of approval.

  • Refunds will be issued to the original payment method used during purchase.

  • Depending on your financial institution, it may take additional time for the refund to reflect in your account.

Contact Us

For any questions or concerns regarding our refund policy, please contact us at